Read the following general terms and conditions carefully before making the purchase; If you have questions about the terms and conditions, please send an email to ours. info@sightseeing-experience.com customer service 

These Terms and Conditions govern the offer and sale of the activities (as defined below) on the website www.sightseeing-experience.com and on other web addresses that redirect to www.sightseeing-experience.com, based in Cavriglia (AR), via Londra n. 5 industrial area Bomba 52022, cod. Tax and VAT number 02193530512 registered in the Arezzo business register with no. registration number 02193530512, REA number AR-168593.


Please read all the Terms and Conditions carefully before submitting your order



• Sightseeing Experience srlà Operato Tour operator of the website www.sightseeing-experience.com, hereinafter referred to as the company or www.sightseeing-experience.com

• Website or Platform à refers to the website on www.sightseeing-experience.com and its software

• Customer à 'customer' is defined as the physical or legal entity making purchases or reservations through the www.sightseeing-experience.com site and on other web addresses that redirect to www.sightseeing-experience.com or in any case the physical subject that will use of the purchased activities.

• User à defines the user the natural or legal person who visits and surfs on the website www.sightseeing-experience.com

• Activities à are defined as 'activities' the Tours, Services or Products for sale on www.sightseeing-experience.com. Hereinafter referred to as Activities, Tours, Services or Products

• Information sheet on this page on our website www.sightseeing-experience.com containing all the details and policies relating to the selected activity.

• Supplier à defines the 'Supplier' as the person who carries out and / or provides Sightseeing Experience with the activities offered for sale on the website www.sightseeing-experience.com


ACTIVITIES OFFERS: Sightseeing Experience offers vouchers to redeem tickets, tours, activities, excursions and much more provided by Suppliers. Sightseeing Experience acts as a Supplier or third party reseller and declines any responsibility for the adequacy of the Supplier Service or for the consequences deriving from the use of the Supplier Service


ORDER: To confirm the order, simply follow the normal purchase procedure, the order will be considered confirmed once payment has been made. By submitting your order you declare that you have fully read and understood all the details of the selected activities.

Once the order is confirmed, Sightseeing will send you your voucher via email, inside you will find all the information regarding the meeting point and how to redeem your voucher.


PAYMENT AND ORDER CONFIRMATION: Before sending the Order, you are required to provide the information to process your payment through the payment method selected from those available (for example, credit card information). Your order will be considered confirmed once the transaction has been completed and approved.


PERSONS AUTHORIZED TO PURCHASE: natural persons of legal age and legal persons.


VOUCHER: once your order is confirmed you will receive the voucher, this voucher can be shown on smartphone if explicitly indicated in the Activity Information Sheet, otherwise this must be printed and presented at the meeting point, in the second case the vouchers are not paper documents may not be accepted, therefore the customer will not be able to use the service and no refund will be due.


FRAUDULENT PURCHASES: if a purchase is considered fraudulent, the Sightseeing Experience has the right to cancel the order related to this purchase


ASSISTANCE: for any information you can contact our Customer Care at info@sightseeing-experience.com


INSURANCE POLICY: When operating as a Travel Agency / Tour Operator Sightseeing Experience it is covered by the policy with Generali


INFORMATION AND ACTIVITY PRICES: The prices are indicated in the detail of the activity, are expressed in euros and always include VAT. The details and information relating to the activity are indicated in the information sheet on www.sightseeing-experience.com. Please make sure that all the information on the Site is correct before placing an order.


ACTIVITY INFORMATION: Sightseeing Experience takes all reasonable precautions to ensure that the information contained in the Activity Information Sheet is correct; however the Sightseeing Experience assumes no responsibility for any omissions or errors in the descriptions of the Information Sheet available on www.sightseeing-experience.com


EXCLUSION OF LIABILITY: Sightseeing Experience is solely responsible for the sale of the activities it has provided in its name and on behalf of its suppliers. In any other case, Sightseeing Experience has no responsibility for the activities of the Suppliers, which are provided exclusively by the relative Supplier. To the maximum extent permitted by applicable law, you agree to exclude the liability of Sightseeing Experience for any cost, expense, loss or liability that you may incur in the event of any breach of the terms of service by a Supplier other than Sightseeing Experience and / or of any event in any way connected to the service provided by that Supplier.

By purchasing a Product, you accept and approve the relevant Terms of Service, including the Supplier's policy on cancellation and for those who do not use the purchased products ("no-show"), and any additional conditions that the Supplier may apply to your booking or during your visit


CANCELLATIONS: each activity adopts a different cancellation policy, you can consult the cancellation policies within the activity information sheet. Cancellation requests can be sent to info@sightseeing-experience.com indicating

• Booking number

• Travel date

Passenger name

• Activity purchased


BOOKING CHANGES: it is possible to request some changes to the booking such as date change or rate change, all requests for changes can be sent to info@sightseeing-experience.com, these will be accepted at the sole discretion of Sightseeing Experience and / or of the Supplier. The request must contain the following information:

• Booking number

• Travel date

Passenger name

• Activity purchased

• Type of variation you want to make


COMPLAINTS AND REFUNDS: complaints and refund requests must be sent to info@sightseeing-experience.com within and no later than 10 days of the travel date, these will be accepted at the sole discretion of Sightseeing Experience and / or of the Supplier. The request must contain the following information:

• Booking number

• Travel date

Passenger name

• Activity purchased

• Reason for the complaint / request as detailed as possible


No refunds are granted for those who do not show up or arrive late at the meeting point ('no show').


CANCELLATIONS OR MODIFICATIONS BY THE SUPPLIER FOR CAUSE FORCE MAJEURE: the supplier can modify, even with short notice, his activity for reasons of force majeure (for example and not limited to: earthquakes, floods, strikes, road closures, road changes , pandemics, acts of God etc ...).

The supplier has the right to cancel the activity at any time even with short notice due to force majeure (by way of example and not limited to: earthquakes, floods, strikes, road closures, road changes, pandemics, acts of God etc ...); in the event of cancellation by the Sightseeing Experience supplier, he will contact the customer to inform him and to propose a refund, a date change or replacement with another customer satisfaction activity. In the event that the customer chooses the full refund, Sightseeing Experience will refund the value spent by the customer by deducting any bank charges. If the activity is replaced, there may be differences in the tariff to be compensated.


CANCELLATIONS BY THE SUPPLIER: the supplier has the right to cancel the activity at any time even with short notice. In case of cancellation by the Sightseeing Experience supplier, he will contact the customer to inform him of the cancellation and to propose a refund, a date change or replacement with another customer satisfaction activity. In the event that the customer chooses the full refund, Sightseeing Experience will refund the value spent by the customer by deducting any bank charges. If the activity is replaced, there may be differences in the tariff to be compensated.


LIABILITY: The Sightseeing Experience will not be responsible for personal injury, illness, damage to property or any other loss (direct or indirect) or for expenses deriving from actions of suppliers, transport companies, hotels or other suppliers who supply directly or indirectly services through the Sightseeing Experience unless such loss is due to the negligence or default of the Sightseeing Experience.

The Sightseeing Experience will not be responsible for any breakdowns or delays in the performance of its obligations, which translates directly or indirectly from any cause or circumstance beyond its reasonable control.

Without limiting the generality of the foregoing, these circumstances are considered: acts of God, outbreak of hostilities, sommoss

LIMITATION OF LIABILITY: Sightseeing Experience excludes its liability, and that of its agents and independent collaborators as well as the employees and representatives of Sightseeing Experience, their agents and independent collaborators, as well as their sub-agents and distributors, for damages related to access of Users (or inability to access) the Website, or for any error or omission, or for the results obtained from the use of the Website, regardless of the legal basis for such liability, with the exception of liability for damage caused by willful intent or gross negligence to the extent required by applicable law. The limitations of liability do not apply in the context of the guarantees given, in the event of damage to life, physical integrity or personal health or in the case of complaints based on the responsibility of the manufacturer


NO WARRANTIES: Sightseeing Experience seeks to ensure the correctness of the information reported on or through the Website. Despite this, it does not give any guarantee, either in express or implicit form, on the correctness, completeness, topicality, reliability or suitability of any purpose of the aforementioned information, or in relation to anything else (including information of any kind provided by third parties). Sightseeing Experience may at any time and in its sole discretion modify, add or remove information on the Website or change its structure or functionality, and this without giving any particular notice of this modification, without removing information that is no longer current and without highlighting such information as no longer current. Sightseeing Experience may also block users from accessing the Website or certain parts of it, or allow access only under certain conditions. Sightseeing Experience makes no warranties, expressed or implied, regarding the availability of the Website or its functionality, that the Website is free from defects or that this and the infrastructure on which it relies are free from viruses or other software. harmful. Furthermore, Sightseeing Experience gives no guarantee that the information available on the Website has not been altered for technical defects or by unauthorized third parties.


INTELLECTUAL PROPERTY RIGHTS: In the relationship between customers / users who browse the website www.sightseeing-experience.com and Sightseeing Experience, the aforementioned Website is and will be protected by copyright and / or other intellectual property rights ( including the rights of protection granted by the laws on unfair competition). Users will not acquire any rights relating to the Website or relating to denominations, commercial names, logos, brands and / or distinctive signs of any kind published on the Website. They will be able to access and display the Website, however they will not be able to incorporate it into other websites and copy it, present it, license it, publish it, download it, upload it, send it or make it in any way noticeable without our prior written authorization.

written authorization.


DUTIES OF THE USER / CUSTOMER: The user / customer must keep the registration data secret (user login and password) and not allow third parties to access their private area using their registration data. The user / customer is responsible for the use of his account in any form. The user / Customer must exempt Sightseeing Experience from any claim made by third parties and based on their use of the www.sightseeing-experience.com site, unless the responsibility is the Sightseeing Experience.

The Customer must report to the Supplier Service on the day and time indicated in the activity detail and / or in the voucher. No refund is due in case of non-presentation or non-punctual presentation.


AVAILABILITY AND GUARANTEE: There is no guarantee on the availability, quality, characteristics of the service or technical support for the use of the website. Sightseeing Experience may redesign, limit or suspend its online portal at any time and in its sole discretion.


TIME ZONE: for the calculation of the time concerning any deadlines or times relating to the activity, the supplier's time zone is authentic


RESPONSIBILITY OF THE SUPPLIER: the supplier is responsible for his services in accordance with applicable law.


GIFT VOUCHER: by purchasing a gift voucher you buy a voucher of a certain value which must be spent on our website www.sightseeing-experience.com according to the conditions indicated in the information sheet. The code contained on the gift voucher can be used to scale the amount of this from a future order, the voucher cannot be presented at the meeting point of an activity to take advantage of the activity.


PRIVACY: Sightseeing Experience processes the customer's personal data in compliance with current regulations, for more details consult the appropriate section 'privacy policy'


CHANGES: These Terms and Conditions can be changed at any time following the introduction of new laws or regulations or for other reasons. The new General Terms and Conditions are effective from the date of publication on www.sightseeing-experience.com. We recommend that you regularly visit this section of the Site in order to check whether the most recent and updated General Terms and Conditions have been published.


APPLICABLE LAW AND JURISDICTION: These Terms and Conditions are subject to Italian law, any dispute between the parties relating to the validity, interpretation and execution of this contract, with the sole exception of those relating to the non-payment of the amounts due by the concessionaire, will be devolved to an arbitration panel, consisting of three arbitrators appointed pursuant to art. 810 of the Italian Code of Civil Procedure The college will decide according to law and in compliance with the ritual code. The seat of the arbitration will be Florence. The award will also be appealable for violations of law concerning the merits of the dispute.

Disputes between the parties that do not fall within the jurisdiction of the arbitration panel referred to above will be attributed to the exclusive jurisdiction of the Court of Florence.


GREEN PASS:  According to the provisions of the Italian Government, from 06.08.2021 access to museums, bars, theaters, cellars and restaurants is allowed only with Green-pass / COVIDPass. For more info click here https://www.dgc.gov.it/web/.


VARIUS: these Terms and Conditions are to be considered effective only in its Italian version, all other translations are aimed simply at facilitating the understanding of the customer and the user. In case of controversies, the Italian version will be considered valid.


Sightseeing Experience® s.r.l.

Via Londra, 5/7(Bomba industrial zone) -

52022 Cavriglia (Ar)

Cod.Fis. & P. IVA 02193530512

Cap Soc. 10.000,00 I.V.

REA 168593Sightseeing

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